Fusion CX
Fusion CX is a global omnichannel customer experience (CX) management company with over 20 years of experience delivering scalable, technology-enabled customer engagement and business process solutions. The company partners with enterprises across telecom, utilities, banking and financial services, travel, transport and tourism, home improvement, healthcare, retail, and high-growth digital industries to help them manage complex customer interactions with efficiency, consistency, and intelligence.
At the core of Fusion CX’s value proposition is its ability to seamlessly combine skilled human talent, optimized processes, and advanced technology to deliver measurable CX outcomes. With a workforce of more than 14,000 professionals operating across 40+ delivery locations worldwide, Fusion CX offers flexible onshore, nearshore, and offshore engagement models tailored to each client’s operational, regulatory, and customer experience requirements. This right-shore delivery approach enables organizations to balance cost efficiency, service quality, and scalability.
Fusion CX delivers end-to-end CX solutions across the customer lifecycle, including customer care, technical support, onboarding, billing support, collections and revenue recovery, retention, and back-office operations. Its omnichannel capabilities span voice, chat, email, social media, messaging platforms, and digital self-service, allowing enterprises to provide consistent and connected experiences across all customer touchpoints.
The company has deep domain expertise in serving high-volume and regulated industries. In telecom and utilities, Fusion CX supports complex customer journeys involving service provisioning, billing inquiries, outage communications, collections, and customer recovery. In banking and financial services, the company enables secure, compliant customer support and back-office operations. For travel, transport and tourism enterprises, Fusion CX helps manage time-sensitive customer interactions, reservations, service disruptions, and post-travel support. In the home improvement sector, the company supports customer engagement across scheduling, service coordination, billing, and after-sales support.
Technology-led CX delivery is a key differentiator for Fusion CX. Through its AI technology partner, Omind, the company integrates artificial intelligence, automation, analytics, and quality management into daily operations. These capabilities enhance agent performance, improve service accuracy, strengthen compliance, and provide actionable insights that drive continuous improvement.
Beyond service delivery, Fusion CX operates as a strategic CX partner. Its engagement model emphasizes collaboration, governance, transparency, and outcome-based performance management. With real-time reporting, analytics-driven insights, and a strong focus on customer-centric innovation, Fusion CX helps enterprises transform customer experience into a sustainable competitive advantage.
By combining human intelligence with AI-enabled technology, Fusion CX enables organizations to build resilient, efficient, and customer-focused operations that scale with confidence in a rapidly evolving business environment.
At the core of Fusion CX’s value proposition is its ability to seamlessly combine skilled human talent, optimized processes, and advanced technology to deliver measurable CX outcomes. With a workforce of more than 14,000 professionals operating across 40+ delivery locations worldwide, Fusion CX offers flexible onshore, nearshore, and offshore engagement models tailored to each client’s operational, regulatory, and customer experience requirements. This right-shore delivery approach enables organizations to balance cost efficiency, service quality, and scalability.
Fusion CX delivers end-to-end CX solutions across the customer lifecycle, including customer care, technical support, onboarding, billing support, collections and revenue recovery, retention, and back-office operations. Its omnichannel capabilities span voice, chat, email, social media, messaging platforms, and digital self-service, allowing enterprises to provide consistent and connected experiences across all customer touchpoints.
The company has deep domain expertise in serving high-volume and regulated industries. In telecom and utilities, Fusion CX supports complex customer journeys involving service provisioning, billing inquiries, outage communications, collections, and customer recovery. In banking and financial services, the company enables secure, compliant customer support and back-office operations. For travel, transport and tourism enterprises, Fusion CX helps manage time-sensitive customer interactions, reservations, service disruptions, and post-travel support. In the home improvement sector, the company supports customer engagement across scheduling, service coordination, billing, and after-sales support.
Technology-led CX delivery is a key differentiator for Fusion CX. Through its AI technology partner, Omind, the company integrates artificial intelligence, automation, analytics, and quality management into daily operations. These capabilities enhance agent performance, improve service accuracy, strengthen compliance, and provide actionable insights that drive continuous improvement.
Beyond service delivery, Fusion CX operates as a strategic CX partner. Its engagement model emphasizes collaboration, governance, transparency, and outcome-based performance management. With real-time reporting, analytics-driven insights, and a strong focus on customer-centric innovation, Fusion CX helps enterprises transform customer experience into a sustainable competitive advantage.
By combining human intelligence with AI-enabled technology, Fusion CX enables organizations to build resilient, efficient, and customer-focused operations that scale with confidence in a rapidly evolving business environment.